Saturday, 04 September 2010
The Home Raffle Book | Refund Policy
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Written by Bill Peterson   
Thursday, 02 April 2009 07:06
Following is our Refund Policy:
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All Returns Require a Return Authorization Number
Books may be returned within 30 days of purchase, with prior approval from The Home Raffle Book in form of a Return Authorization Number. The shipping and handling charge is nonrefundable.
To obtain a Return Authorization Number email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to send all of the following information:
  • Customer name
  • Bill-To name (if different than above)
  • Ship-To name (if different than above)
  • Date of purchase
  • Shipping address which was used for initial purchase
  • Phone #
  • Email address you wish to be contacted at
  • Item(s) to be Returned or exchanged
  • Reason for return or exchange
You will receive via email: a RAN, the proper return address, and further instructions when all of the above information has been received.
IMPORTANT: Products will not be accepted for return if not accompanied by a valid Return Authorization Number.
Damaged Physical Version Return
  1. If you book is damaged in the mail, we will quickly send you a replacement.
  2. Follow the instructions above to get a Return Authorization Number.
  3. We will send you a shipping label through email.
  4. UPS will come to your home to pick up the package.
  5. We will prepay all shipping fees.
  6. Product must be returned in original shipping container (as stated on packing list).
  7. Books must be returned within 30 days from invoice.
Digital Version Returns
  1. Follow the instructions above to get a Return Authorization Number.
  2. If you are unable to open a digital version of the book we will help you until you are satisfied. If there is any reason you cannot open a digital version of the book we will send a full refund.
  3. If you believe an error has been made in the purchase, please do not download the digital version of the book  (you must contact us explaining the error at This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).
  4. Once you download the a digital version of the book, we cannot give you a refund for it. We provide customers with option of viewing several samples from the book to make a wise decisions before purchasing.  
  5. Important Notice: The Home Raffle Book cannot be copied, or "loaned" to others due to copyright laws. Any copies made for other than personal use is stealing.